We value your feedback, If you have any complaint or compliment, here is how we will handle it.
Acknowledgment Your complaint/compliment will be acknowledged immediately )If made in person or by phone) or within 5 working days (if submitted in writing /email)
Review & Investigation The complaint/compliment is reviewed by the relevant team manager. We may contact you if more information is needed.
Response You will receive feedback within 10 working days. If more time is needed, we will keep you informed of the progress
Our goal is to resolve all complaints in a timely manner
